Careers / Technical Support Associate

Technical Support Associate

InSpace Proximity, Inc.
Experience
Minimum 1 Year
Employee Type
Full Time
Offer Salary
Competitive

About InSpace

Are you ready to change virtual education and remote learning for the better? Want to eliminate Zoom fatigue all together? Then you may be just the right individual for our global InSpace team as we expand our video meeting and learning platform. With principal operations in Vermont and Armenia, InSpace is a fast growing, venture backed technology company. Learn more at www.InSpace.chat.

About The Role

As a Technical Support Associate, you are an outgoing, knowledgeable, nimble, and empathetic problem solver for our customers who seek technical assistance while using the InSpace virtual learning platform. You derive satisfaction from timely, accurate and varied resolutions provided to our customers, trial account users and educators using our platform. You want to win for your teammates, your customers and in turn helping to build a great technology company. You are tech savvy and hungry to constantly learn.
 

Key Responsibilities:

  • Serving as the first point of contact for our customers needing technical support by monitoring InSpace’s Live Chat and Support Inbox
  • Respond and resolve customer technical and use issues in a timely manner; follow up with and monitor customers throughout the support ticket proces
  • Communicate trends with the tech team for closer examination
  • Partner with UX team on managing content in the InSpace Help Center and designing troubleshooting tools
  • Identify opportunities for continuous process improvements, response times, and customer satisfaction member of the customer success team
  • Seek out and perform other duties related to customer success as helpful for overall company success
  • Establish a trusted and friendly relationship with customers, and drive continued value of our products and services throughout the customer relationship
  • Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts

Qualifications:

  • Bachelor’s degree in Computer Science or related field preferred, but not required
  • 1-2 years of previous experiences in technical support, customer support, or customer service
  • HubSpot/CRM familiarity a plus, but not required
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Ability to manage and resolve multiple concurrent support tickets
  • Strong desire to make a difference in education, virtual instruction/learning and are eager to help expand the company’s reach into adjacent business verticals
  • Effective communication skills, and the ability to successfully communicate with a variety of InSpace users - everyone from account administrators to college students who are meeting participants
  • Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms, scaling with the company as we grow

Benefits:

  • Competitive wages
  • Employee stock option plan eligible
  • Generous / flexible time off and paid vacation
  • Medical insurance (or stipend)
  • Computer setup
  • Remote position flexibility, preference for Vermont location
  • Potential for growth within this global company
Send an email with your resume to hr@inspace.chat.